Privacy policy

Terms and Conditions

These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy, provide important information about the legal terms on which we sell goods and services (Products) on the www.signaturegifts.au website (Website) to you. Any reference in these Terms to "we" or "us" refers to Impulse Purchase Specialists Pty Ltd trading as Signature Sips & Gifts.

These Terms apply to the use of this Website and any contract between us for selling Products to you (Contract). Please read these Terms carefully before using this Website or placing an order. By accessing this Website and/or placing an order, you agree to be bound by these Terms. If you do not accept these Terms, please do not use this Website. These Terms and any Contract between us are only available in English.

We recommend saving or printing a copy of these Terms for future reference.

We may update these Terms from time to time. Please review the Terms before placing an order to ensure you understand the terms and obligations that apply. These Terms were last updated on 13 August 2024.

Contact Information: Signature Sips & Gifts is owned and operated by Impulse Purchase Specialists.

Impulse Purchase Specialists Pty Ltd
Unit 34/5 Gladstone Road,
Castle Hill NSW 2154, Australia
Tel: +61 (0)2 9653 9633
Email: admin@impulsepurchase.com.au

1. Introduction

1.1 Website Access: Most areas of this Website can be accessed without registering your details. However, some areas are only accessible to registered users.

1.2 Changes to Terms: We may revise these Terms at any time by updating this posting. Please check this Website occasionally to review any updates. If you do not agree to the new Terms, please stop using the Website.

1.3 Contact Concerns: If you have any concerns about material on our Website, please email us at info@signaturegifts.com.au.

2. Ordering from Us

2.1 Placing an Order: Orders are placed via our online checkout process. You will have the opportunity to review and correct your order before completing your purchase. We will send you an order acknowledgment detailing the products you ordered.

2.2 Order Acceptance: We accept your order when we dispatch the products. The contract between us is formed upon dispatch unless we notify you otherwise (e.g., due to product unavailability or payment issues).

2.3 Reasons for Non-Acceptance: We may not accept your order if:

Products are unavailable.
Payment cannot be authorised.
There is a pricing or product description error.
Delivery to your area is not possible.

2.4 Payment Issues: If we do not accept your order but have already processed your payment, we will refund your payment within 30 days. We will not be responsible for any additional compensation.

2.5 Product Details: All dimensions, weights, and volumes provided are approximate and should not be considered as conforming to legal standards.

3. Pricing

3.1 GST and International Orders: All prices include GST for Australian sales. International orders may be subject to local import duties, brokerage fees, sales tax, or VAT, which must be paid by the customer.

3.2 Product Pricing: The price of the products will be as shown on the Website at the time of your order. We take care to ensure that all prices are accurate; however, if there is an error, we will have it corrected promptly.

3.3 Additional Charges: Our pricing structure clearly states any additional charges (e.g., packing, carriage, insurance).

3.4 Pricing Errors: If there is an error in the price of a product you have ordered, we will contact you to inform you of the error. You will have the option to either continue with the order at the correct price or cancel the order. We will not process the order until we receive your instructions.

4. Dispatch & Delivery

4.1 Dispatch Timeline: We aim to dispatch your order (pending stock levels) within 1-3 business days of placing your order. However, during peak times, dispatch dates may rise to 7 business days.
If we take longer than 7 business days to dispatch your order without notifying you, you can cancel the order for a full refund.

4.2 Delivery Timeline: We aim to deliver goods within 30 days to the address you provided. If delivery is delayed, you may contact us to cancel the order and receive a refund for any unreceived products.
We have 2 shipping options inside Australia:
A) Standard Delivery (3-7 business days Australia Wide)
B) Express Delivery (1-3 business days Australia Wide)

Whilst we strive to get all orders to customers on time, once we hand over the items to our shipping carrier, future delays will be out of our control, and delivery issues will need to be resolved with the delivery carrier.

4.3 Delivery Issues: If the goods delivered are incorrect, damaged, or defective, you must notify us in writing within 7 working days of receiving the order.

4.4 International Delivery: Orders shipped outside Australia may be subject to additional fees (e.g., import duties, sales tax) payable by the customer. Please contact us for a delivery quote for international orders.

4.5 Office Closure: Our business will be closed on Weekends, Public Holidays and during the Christmas Break. Specific closure dates for the Christmas Break will be announced on our website. Any orders placed during these closures will be held until we resume trading, with processing beginning on our first business day after reopening. Orders will be processed in the order they were placed. Due to the potential high volume of orders, additional processing time may be required. However, we will strive to process all orders within 7 business days, and no later than 30 days from the order date.

5. Liability

5.1 Issue Notification: If there is an issue with your order, please notify us in writing within 7 working days (14 days for gift-wrapped items). We will then offer to correct the issue, replace the product, or refund your payment.

5.2 Limitation of Liability: We are not liable for any indirect or consequential losses. Our liability is limited to the amount you paid for the goods in question.

5.3 Compliance with Laws: When importing or purchasing goods from our website, you must comply with all applicable regulations and laws. We are not liable for any legal issues arising from the export or import of goods.

6. Cancellations and Returns (For Consumers Only)

6.1 Cancellation Before Dispatch: You may cancel your order by emailing us before we dispatch the goods.

6.2 Returns: We do not accept returns for change of mind. Returns are only accepted for faulty, incorrect, or damaged products.

7. Licence and Intellectual Property

7.1 Website Content: You may display, store, or print content from the Website for personal, non-commercial use, provided that copyright and proprietary notices remain intact.

7.2 Intellectual Property Rights: Unless otherwise stated, we own all intellectual property rights in the material on this Website. Unauthorized use of any content is prohibited.

8. Service Access

8.1 Website Availability: We strive to ensure the Website is available 24/7 but cannot guarantee this. We are not liable if the Website is unavailable at any time.

8.2 Temporary Suspension: Access to the Website may be temporarily suspended without notice for system maintenance or other reasons beyond our control.

9. Visitor Conduct

9.1 Prohibited Material: You may not post or transmit any material that is illegal, offensive, or harmful.

9.2 Website Misuse: Misuse of the Website, including hacking or impersonation, is strictly prohibited.

9.3 Cooperation with Authorities: We will cooperate with law enforcement authorities to disclose the identity of anyone posting prohibited material.

10. Links to Other Websites

10.1 Third-Party Links: Links to third-party websites are provided for your convenience. We do not control or endorse these websites and are not responsible for their content.

10.2 Linking to Our Website: You may link to our Website, provided you comply with specific conditions, including not implying endorsement by us and not misrepresenting your relationship with us.

11. Registration and Age Restriction

11.1 Single User Accounts: Each registration is for a single user only. Sharing login details with others is not permitted.

11.2 Account Security: You are responsible for keeping your account details secure. If you suspect unauthorised access, contact us immediately.

11.3 Account Termination: We may suspend or cancel your registration if you breach these Terms.

12. Disclaimer

12.1 Accuracy of Information: While we strive for accuracy, we do not guarantee that the information on our Website is complete or current. We may update or change content without notice.

12.2 Material Provided "As Is": The Website is provided "as is" without any warranties or conditions. We exclude all implied terms, including those related to satisfactory quality, fitness for purpose, and reasonable care.

13. Liability

13.1 Limitation of Liability: We exclude liability for any loss or damage arising from your use of the Website or its content, including viruses or technical issues. If your use of the Website results in the need for repairs, you will bear the cost.

13.2 Indemnity: You agree to indemnify us against all claims, damages, and costs arising from your breach of these Terms or your use of the Website.

14. Miscellaneous

14.1 Transfer of Rights: You may not transfer your rights under these Terms without our consent.

14.2 Severability: If any provision of these Terms is found invalid, the remaining provisions will continue in full force and effect.

Trade/Wholesale Accounts

Quotations: Quotations are subject to confirmation upon order receipt.
Order Cancellation: Orders can only be cancelled by mutual agreement.
Warranty: No warranty is provided for the suitability of goods for any specific purpose.
Advertisements: Descriptive materials issued by the seller are not part of the sales contract.
Order Execution: Order execution depends on material availability and circumstances beyond the seller's control.
Delivery Estimates: Delivery times are estimates, and the seller is not liable for delays.
Damages and Loss: Claims for damages, shortages, or loss must be reported in writing within the permitted period.
Returns: Returns are only accepted with prior agreement. No change-of-mind returns for drinkware due to hygiene reasons.